Q: What have I got to lose?
A: Nothing. We’re confident that you will like using TalkTalk. Most dial up companies tell you to delete other companies’ settings. We don’t tell you to, because you will prefer ours.

Q: How long can I connect?
A: As long as you like.

Q: Can I keep my email address?
A: Yes.

Q: What if I don’t like it?
A: There’s no contract so you can use another provider without any hassle.

Q: Can I use more than one ISP?
A: Yes. But check their call charges against ours to make sure you get the best deal.

Q: What does it cost?
A: 1c/min evenings and weekends and 3c/min daytime. There is a 3.8c minimum call charge.

Q: Are there any extra charges?
A: No

Q: What equipment do I need?
A: A pc and phone line plus an analog modem – 56Kbps or higher.

Q: What’s the minimum operating system?
A: Microsoft Windows : 98/ME/2000/NT/XP
Mac: 10.x
Linux
Unix

Q: Do I need additional hardware or software?
A: No.

Q: What does contention ratio mean and what is TalkTalk Broadband’s contention ratio?
Contention ratio is the maximum number of people that you could be sharing a broadband connection with. For example a 50:1 ratio means that as a worst case you could be sharing the broadband pipe with up to 49 other users. So if they were all using it at the same, theoretically your broadband speed would be lower. However, in reality this scenario is very unlikely to happen and you should always find it to be far faster than a dial-up modem connection.

The contention ratio on TalkTalk Broadband is:

1Mb = 48-1
3Mb = 24-1
7.6Mb = 24-1

Q: How do I change my broadband settings?
It depends on your type of router, please click here for further information

Q: I currently use a dial up service to connect to the internet. Will it be cancelled automatically once my broadband is activated?
No. If you no longer require a dial up service you must request to disconnect this service even if it is with Talk Talk otherwise it will remain active and you will continue to be charged for this service.

Q: What is Broadband?
A: Broadband is a high-speed 'always on' Internet connection, much faster than a typical dial up Internet connection, which means no more waiting for websites to download and a much more exciting and enjoyable Internet experience.

Unlike dial-up, broadband also frees up your phone line so that you can also make and receive phone calls even while you are surfing the Internet. With TalkTalk Broadband, you are charged a fixed monthly rate so you can go online as often as you like with the peace of mind of knowing how much your bill will be.

Q: What does ADSL stand for?
A: Asymmetric Digital Subscriber Line. ADSL is a clever way of getting the most from a standard telephone line. It uses digital compression to squeeze a lot of data through a fairly small wire. Asymmetric refers to the fact that it downloads data much faster than it uploads it (which is perfect for the way most home users use the Internet).

Q: How fast is TalkTalk Broadband?
A: TalkTalk Broadband offers three broadband speeds:

1Mb Broadband with download speeds of up to 1Mb and upload speeds of up to 128Kb

3Mb Broadband Plus offers download speeds of up to 3Mb and upload speeds of up to 384Kb

7.6Mb Broadband Premium offers download speeds of up to 7.6Mb and upload speeds of up to 972.8Kb

Q: What are the terms of my contract with TalkTalk Broadband?
A: Click here to view the full terms and conditions of the TalkTalk Broadband service.

Q: Will TalkTalk Broadband work with my computer?
A: Almost all of today's home computers will connect to broadband easily. Some older models (over six years old) may have less memory and less processing power than required.

To find out if TalkTalk Broadband will work with your PC, view our PC Minimum Requirements page.

Q: Can I get TalkTalk Broadband without switching my home phone to TalkTalk?
A: No, in order to avail of TalkTalk Broadband you must switch your home phone to TalkTalk also.

Q: Is there a minimum term contract with TalkTalk Broadband?
A: Yes, there is a 12 month contract for all our standard broadband packages. This ensures that you will enjoy a fixed price for the term of your contract. In the case of Talk Complete, the minimum term is 18 months.

Q: How much does TalkTalk Broadband cost?
A:
Talk 1 & Broadband:

1MB costs €49.29 per month (inc VAT and line rental)

3MB Plus costs €53.29 per month (inc VAT and line rental)

7.6MB Premium costs €70.29 per month (inc VAT and line rental)

Talk 2 & Broadband:

1MB costs €49.94 per month (inc VAT and line rental)

3MB Plus costs €54.94 per month (inc VAT and line rental)

7.6MB Premium costs €71.94 per month (inc VAT and line rental)

Talk 3 & Broadband:

1MB costs €54.98 per month (inc VAT and line rental)

3MB Plus costs €59.98 per month (inc VAT and line rental)

7.6MB Premium costs €76.98 per month (inc VAT and line rental)

There is a once-off connection fee of €29.99 (this does not apply if you sign up to TalkTalk Broadband online). You can choose between a wired or wireless modem, and both are provided free of charge.

Q: How do I order TalkTalk Broadband?
A: Please click here to order online, or call us on freephone 1902. Lines are Monday to Friday 9am to 9pm and Saturday and Sunday 10am to 6pm.

Q: How can I check if TalkTalk Broadband is available in my area?
A: To check if TalkTalk Broadband is available in your area please click here.

Q: Can I keep my existing telephone number?
A: Yes, with TalkTalk Broadband you do not need to change your existing telephone number. With broadband, you can also use your phone while surfing the internet.

Q: Can I use my own modem?
A: TalkTalk will supply you with a modem for the TalkTalk Broadband service. This is free of charge. However, if you already have a modem you can use it if you choose. Unfortunately, we will not support this modem or make any assurances as to the quality of service you will receive by using it.

Q: How long will it take to set up my service for TalkTalk Broadband once I place my order?
A: Your TalkTalk Broadband service should be set up within 21 working days from receipt of order. If you have any queries about your order, please call our Customer Care team on 1902.

Q: How easy is it to install the TalkTalk Broadband modem?
A: Installing your broadband modem is simple and full instructions are included with your modem. Technical Support is also available on 1890 812 810 (calls charged at local rates).