Website administration:
Business name:
TalkTalk Direct Limited ("TalkTalk")
Address:
1 Portal Way, London, W3 6RS
Website URL:
http://www.talktalk.ie
Website administrator
webmaster@talktalk.ie
Registered in England. Registered No:
5303195

Information we collect and use
When you register, amongst other information necessary to process and complete your order, we need to know your name, e-mail address if you have one, mailing address, credit or debit card number and expiration date.

We will use this information for purposes related to providing the service (for example: support, quality control, billing, debt collection, credit control and credit reference agency searches, obtaining credit insurance and financing, the taking of security, assessment, analysis (including credit scoring and market, product and statistical analysis), research and assisting telecommunications bodies and regulators to investigate, deal with and prevent crimes including cases of fraud or suspected fraud. We may use the information we collect to occasionally contact you (via mail, telephone, email or SMS) with promotions for goods and/or services provided by us, our associated companies or third parties carefully selected by us. You may notify us at any time by contacting us and stating that you do not wish us to do so. If at any time, you decide to stop receiving information from us, we will promptly cease using your details in this way. We will never sell or give away any information we collect, to third parties.

We may collect aggregate statistics about our customers, sales, traffic patterns, and related site information to improve our service or create better products. This information is never personally identifiable, and is never used outside TalkTalk and our associated companies.

We or our agents may monitor or record calls made to or from, the customer service centre to ensure the quality of customer service, accuracy of information and to assist our business processes.

How does TalkTalk protect customer information?
Information we collect is stored on a secure server, which means it is not accessible to anyone outside the company, and is only made available to a Limited number of people within the company responsible for the fulfilment of your order or the maintenance of your service. Your information is accessible to you via our website and using a username and password. Access to your account is protected via a security certificate provided to us by VeriSign. This security certificate employs 128-bit encryption, which is the industry standard for secure communications. This prevents improper use and unauthorised access to your personal information. We will continue to enhance our security procedures as new technology becomes available.

Email content
TalkTalk will not read or disclose to third parties your private e-mail communications that are transmitted using our e-mail services except as required to operate the service or as otherwise authorised by law.

Improper conduct
We may use individually identifiable information to investigate and help prevent potentially unlawful activity or activity which threatens the network or our service, or which violates our terms and conditions which you must agree to if you sign up for our service.

What about 'cookies'?
Our websites do not use cookies.

Additional privacy protections for children
TalkTalk joins the industry in recognizing that children, including young teens, may not be in a position to make informed choices about personal information requested online.

Accordingly, TalkTalk does not target children or teenagers (younger than 18) for collection of information online. TalkTalk does not solicit or collect individually identifiable information targeted at children and under 18 teenagers and in order to sign up for the service, a customer must be 18 years or over.

In addition, we explicitly request confirmation that all information entered on our website is done so by individuals over the age of 18, and when information is requested from individuals under 18 years of age, we will explicitly request parental consent.

Finally, TalkTalk encourages parents to take an active role to protect the privacy and security of their children, and to prevent inappropriate use of information about their children. TalkTalk supports the use of parental control technologies.

Your consent
By using our website, you consent to the collection and use of information by TalkTalk as outlined in this privacy policy and our Terms and Conditions.

Notification of change
If we decide to change any part of our privacy policy, or if we decide to begin using your information in any way other than that outlined above, we will post these changes to this privacy policy and notify you of such changes via your e-mail address if we have it stored. Any change to the data protection provisions of the terms and conditions will be notified in accordance with the terms and conditions.

Conflict resolution
We are dedicated to resolving any problems swiftly and will make all efforts to resolve any issue within 48 hours of you reporting it. To report a problem, please contact us via:
Telephone: 1902
Email: customerservices@talktalk.ie

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